• Saturday, April 6, 2019

Service Terms of Use (ToS)

Last modified: July 25, 2019

This Terms of Service are for all products and services offered by www.CMIVPS.com (hereinafter referred to as "CMIVPS" or "us").

Separate contracted customer related

If you and the CMIVPS brand parent company have a separate service contract, the specific contract content will prevail when the contract terms conflict with the ToS terms.

GDPR

Due to the issue of GDPR compliance, this site does not provide services to European users.

Overview

CMIVPS Cloud Computing Terms of Service and Disclaimer, please read the details before purchasing the product service, confirm that the order is purchased to accept the terms.

In the process of using CMIVPS to calculate the host's services or products, the dispute with CMIVPS calculations shall be resolved in accordance with these Terms of Service.

CMIVPS reserves the right to change these terms and their additional terms at any time without notice to the customer, and the change of terms will be effective for all customers. If the customer does not approve the changed terms, they have the right to cancel the service.

Prohibited route of use

In the event of a violation of the following terms, we reserve the right to immediately suspend or terminate the service and refuse to provide any form of refund without prior notice, and will actively cooperate with local law enforcement agencies to investigate.

Uploading content that is strictly prohibited in the operating area (Taiwan, USA, Hong Kong, etc.) refers to gambling, crime, child pornography, piracy, infringement, imitation cards, fraud, movie stations, lottery tickets (including time and color, lottery) and so on.

Use the host to send outbound and inbound packets (whether active or not), ARP attacks, ARP hijacking, scanning weak passwords, malicious exhaustion and interference with other servers.

Use the host to send spam (SPAM), spam (messages, posts), spread Trojans, viruses (including malicious files that reference other servers).

Download or distribute copyrighted content using Torrents, BT, etc.

Nested virtualization (JAVA is not subject to this limitation).

Use net_speeder/finalspeed/kcptun to interfere with multi-issue software running on other servers.

Run software that excavates flow mines, various types of virtual currency, video hang-up, cluster computing, and traffic brushing, which consumes a lot of CPU, bandwidth, and hard disk resources. (For stand-alone servers, exclusive broadband products are not subject to this limitation).

Rational use of resources

Do not use a lot of bandwidth for a long time, use software that affects network performance (including but not limited to: PT download, BT download, outbound package, etc., except for broadband products).

Do not use a lot of hard disk I/O for a long time, use software that affects server stability (including but not limited to: PT download, BT download, etc., except for standalone server products).

Do not use a large amount of CPU for a long time, use software that affects server performance (including but not limited to: cluster computing, mining virtual currency, etc., but there is no such restriction for independent server products).

Pre-opening account verification and order review

When all customers submit an order, we may share customer data (account data, customer IP and customer payment gateway information, etc.) with our anti-fraud service provider MaxMind to better maintain the quality of our services and submit orders. On behalf of the customer agree to share the above data. The specific customer data content we share may be subject to change without prior notice.

Due to the compliance requirements of some regional nodes, we may review the customer's account information before the product is opened. If necessary, the customer will be required to verify the registered email address, correct the user information, and complete the real-name authentication before opening. For customers who refuse to cooperate with relevant verification, data correction and real-name verification, we reserve the right to refuse to open related products without refund.

Refund guarantee and chargeback dispute

In addition to special products, a refund for a machine failure or network failure within 12 hours of purchase of the CMIVPS product.

If the product is removed from the service before the service expires or if there is more than 24 hours of server failure, you can apply for a refund for the remaining time of the service.

Refunds for any channel only support refunds to account balances. If you initiate a dispute at the payment gateway without communication, you will not receive any refund, and we reserve the right to terminate all products under the account and restrict access to the account itself.

We do not offer a refund guarantee in any of the following situations:

If the customer service personnel are personally attacked during the communication process

Violation of Terms of Service (ToS) is suspended or terminated

Malicious trial product

Has exceeded 12H since the payment was completed

The IP address was banned due to attacks, being Ban, and sending out packets.

Repeat purchase and multiple refunds (three times and above)

Disclaimer

We will not compensate customers for the following circumstances

Service inaccessible (used) or data loss due to user account owed, no renewal or forgotten renewal

Service cannot be accessed (used) or lost due to user actions or other related misconduct

Inaccessible (use) or data loss due to user's website content or usage violations of the Terms of Service

Inaccessible (use) or data loss due to force majeure (social/natural, etc.)

Without special instructions, We only guarantee the quality of server bandwidth, we do not guarantee the quality of any regional / national routes.

For newly opened machine IPs that are unavailable, we provide free replacement of available IPs; for unusable IPs that have been opened for more than 4 hours, a US $ 5 IP replacement fee is required.

For any network failure, please provide ipip.net screenshots, mtr screenshots and/or traceroute screenshots, rate related questions please use iperf3 to test screenshots, otherwise the technical team reserves the right to refuse to respond to relevant inquiries.

No technical support service

For regular VPS products, we currently do not provide technical support beyond hardware/network failure, and you can order additional technical support services for your machine with the option of add-on products.

The final interpretation of this TOS belongs to CMIVPS.

Copyright 2019 © CMIVPS Hosting Service Limited. All rights reserved.

Saturday, April 04, 2019